About Us

Our service starts with collecting some key information from you about the type of product that is required. In the case of a stairlift, this will include discussing details about the end user(s) including medical conditions, type of staircase, type of house, who else may use the staircase or stairlift.

Once we have this information, if appropriate we will recommend that you have a no obligation assessment by one of our stairlift specialist surveyors. This will allow us to assess your staircase and discuss with you your individual requirements and circumstances before determining what will be suitable and what choices and options will be available to you. We will, by gaining answers to a set of simple questions and by creating a scale diagram with measurements of your staircase, be able to narrow down suitability.

The assessment will provide all of the information needed to make a smart recommendation, something that will suit you now and for the future as your needs may change. Not all stairlifts are equal, one manufacturer may not have a choice or option that you need – a manufacturer’s salesman will not necessarily point you to another manufacturer’s mode; we will. You can then make a smart choice.

The assessment notes and product recommendation combined will have provided enough information and choice at a range of budgets to allow you to make an informed decision.

We only supply enduring products built using leading edge technology and only work with reputable established manufacturers, allowing us to provide the widest range of products available in the UK from the most affordable to the best available. All with the best service and aftercare in the business – our specifically designed Total Care Plan includes all parts, call outs, labour and even extends to cover accidental damage.
We will at this stage discuss with you all terms and conditions and available payment options, we will also give you your options available for extended care plans which can be taken out at any point.

Your assessment notes and subsequent recommendations will be checked and approved by our Client Focus Manager, an approved second opinion to confirm that all angles and considerations have been covered.

We will always consider the fact that your needs may change over time and will offer solutions to future-proof this, including additional stairlift features that could be of later use to you – sadly this is often not even considered by other suppliers. Some points of consideration include:

· Are seat heights and footrest heights adjustable?

· Do you need any additional powered options, for example powered swivel seat or powered folding footrest?

· Which lifts can have these features and are you able to have them retro-fitted should you need them in the future? If so, at what cost?

· Can the user controls be changed should the user’s dexterity change?

You do not have to sacrifice if you have narrow stairs, buying a narrow stairlift, or programmable rail options enable direction of travel options allowing even the narrowest of staircases to be overcome and still leaving handrails in place.

After you have all of the information and choices available, you will be able to take as much time as required to make an informed decision. Your Client Focus manager handling your enquiry will be available to answer any questions and will take care of everything for you.

Our specialist installation team not only know your product but will also have full details of your specific requirements from the original assessment. All products are fully checked and signed off before starting their journey to your home, and all delivery and installation is conducted at agreed times with minimal disruption to you or your home.

Our team are not multi-installers, they will not be rushing to another job; we know how long each installation and demonstration takes and allocate approximately double the required time for each installation to ensure there is never a rush or any pressure on anyone.

An installation is not complete until our team, and you the end user are completely satisfied with your stairlift and are confident with all user manageable settings and controls. All packaging is taken away and disposed of for you.

We know that the Great British Public are renowned for suffering in silence; your Client Focus Manager, who you will already know by this point, will follow up by telephone after installation to see how you are getting on, arrange a follow-up visit if required and ensure you satisfied and confident with your stairlift.

All of your chosen warranties, insurance and call out charges are now taken care of as part of your original order – you can now continue enjoying your quality of life in your home, knowing that we are taking care of everything in the background. Our regular contact, reviews and automated processes will ensure nothing gets missed. If something, as they can from time to time, isn’t right or you are unsure of something, a simple phone call to our Client Focus Team will get you one of (if not the) best response times in the UK.