Total Care Plus is only available on new stairlifts supplied & installed by Kudos and is subject to stairlift model (level of cover & term duration as stated on your Sales Order). All other plans are only available for stairlifts originally supplied, installed and maintained by Kudos.
Prioritised response times apply to all Care & Service Plans.
'Pay As You Go' options available.
† Breakdown call out charges cover the charge when an engineer needs to attend site, for example in the unfortunate and rare event of a breakdown, providing the breakdown/call out reason is not on the list of exclusions or limited exclusions as per agreed terms (reduced rates available to all Care & Service Plan customers for call out charges relating to exclusions).
† * Breakdown call out charges for Service Plan are during business hours only (site arrival 09:00hrs-16:45hrs Monday to Friday, excluding bank holidays). (Reduced rates available outside of these times to Service Plan customers.)
‡ Parts are covered only where the part required and/or cause is not on the list of exclusions or limited exclusions as per agreed terms.
✢ Labour covers any additional engineer time required, for example to complete a repair, providing the requirement is not on the list of exclusions or limited exclusions as per agreed terms.
‡‡ Annual service relates to the pre-booked maintenance service visit recommended at least once per calendar year, required annually to ensure any Care & Service Plan remains valid.
†† Battery cover further than the standard 12 months issued by battery manufacturer is subject to stairlift model and package chosen, limited to maximum 5 years.
All Care & Service Plans are subject to additional terms, including limits & exclusions, and our standard terms & conditions - please contact our Client Focus Team for further information.
