Stairlift Solution Case Study: Narrow Spiral Staircase (Flow X)

At Specialist Stairlifts, we take great pride in helping people regain their independence at home. Every stairlift installation tells a unique story, and in this case study we share how we provided a life-changing solution for a customer with a narrow, spiral staircase. Read on to find out more, then watch the video at the end to see our process and the finished installation.

1. Understanding the challenge

We were contacted by a concerned individual whose mother was struggling with the stairs in her much-loved home following a knee replacement. The house featured a complex spiral staircase, making safe mobility a growing concern. After researching various options, they came across Kudos Stairlifts and reached out to see if we could help.

Like many of our customers, they had been told by other suppliers that their staircase was too challenging for a stairlift installation. However, our expertise in bespoke stairlift solutions for tricky staircases meant we were confident we could find the perfect fit.

2. Tailoring the solution to their needs

At Specialist Stairlifts, we believe in putting the customer first. Unlike commission-driven salespeople, our surveyors are dedicated to finding the best solution for each individual.

Our process:

• Free home survey – Our expert team visited the home to assess the staircase and discuss the customer’s specific needs.
• Precise measurements – We took detailed measurements, including back-to-knee and back-to-toe dimensions, to ensure a comfortable and secure fit.
• Recommending the right stairlift – Based on our assessment, we recommended the Flow X curved stairlift, one of the most advanced models available. Its Advanced Swivel and Levelling (ASL) technology makes it ideal for tight spaces and steep turns, ensuring a smooth and safe ride.
• Digital survey – We used advanced technology to create a 3D model of the staircase, ensuring a perfect fit.

3. Expert installation with minimal disruption

Once the bespoke stairlift rail was designed to fit the unique shape of the spiral staircase, our highly trained engineers carried out the installation with minimal disruption to the home. In this case, the customer had ordered a refurbished Flow X stairlift – you can read more about our refurbished models here.

• Efficient installation – Our expert team installed the stairlift swiftly and professionally, taking care to preserve the home’s aesthetics.
• Comprehensive handover – We provided a full demonstration, ensuring the customer and her family felt completely confident using the new stairlift, with the handrails remaining in place for other stair users in the home.
• Peace of mind – The trusted combination of the stairlift warranty and our industry-leading level of aftercare service & response times leave the whole family safe in the knowledge that, even in the rare event of a stairlift breakdown, they will be well looked after.

4. Life-changing results

The outcome was truly transformative. The customer can now navigate her home safely and comfortably, giving her back the freedom she once had. Her family expressed immense relief knowing she can move between floors without the risk of falls or injury.

This project is a great example of how the right stairlift can provide a lifelong solution, even in homes with complex staircases. The video below shows you the process we have talked about here, as well as the finished stairlift installation. 

A track record of success

This case reminds us of a similar challenge we tackled in another home with a multi-level spiral staircase. You can read more about that success story here.

At Specialist Stairlifts, we are specialists in bespoke stairlift solutions, and our goal is to help you or your loved ones stay in the home you love while remaining safe and independent.

You can rest assured that with Specialist Stairlifts, a specialist project arm of Kudos Stairlifts, you will benefit from years of experience and dedication providing our customers with a first-class service, as demonstrated on our Which? Trusted Trader profile.

Could a stairlift transform your life?

If you have been told your staircase is too complicated or narrow for a stairlift, let us prove otherwise. Our expert team is here to provide a free, no-obligation home survey, offering honest advice on the best stairlift solution for your needs.